Why Have A Website? Why Is Digital Presence Important?
Here are a few reasons why you should have a good overall web presence, including a website, but not just a website on its own.
Plus a few tips on how to manage your overall web presence to get the best from it, as it constantly needs attention, just like a shop window.
The times they are a changin’. Everybody Googles everything, including you. It would have been a good idea to establish a really good web presence ten years ago, before the COVID-19 pandemic brought a Lockdown. But failing that, now is the next best time to address this. This is the foundation for your Marketing activity in the landscape of the 2020’s.
We all go online looking for news, recipes and gifts, suppliers and services, restaurants and take aways or when researching information. It used to be important to be in the Yellow or Golden Pages, but that is passé now. We all need to be able to be found online when someone is Googling or looking online for us, our services or our products. People do a search and want answers immediately 24/7/365, so we have to turn up when they search to offer that service.
How we appear, when we do get found, will define what people think of us, if they find us at all and it will dictate their next click or action. That web presence is our shop window, so it needs to be dressed well, to showcase our company, business, products or services. We do need to optimise our web presence, so that we get found by the very people we want to reach. It does not happen by chance or just because you have a website – far from it. We can also use the web to offer Customer Support, to answer questions, provide FAQs or Guides, like this one, you are reading. Or you can offer Live Chat or email response. This allows people ask a question when it suits them. We just have to be open to getting these queries via Live Chat, eMail, Snaps, Facebook Messenger, Whats App etc.
This is a huge opportunity for all of us. Now we can market to a wider audience. We can make widgets in Ireland and sell them in Iowa. Design houses in Dublin and sell them to builders in Dubai. Catch crab in Donegal and sell them to fishmongers in Osaka. We can sell online, we can communicate online, we can do meetings or hold events online. And we can use any marketing medium to send people to our web presence, where they can then engage with us.
Compete on the online High Street
As ever the big retailers and brands are prolific online. Why? They realise that they need to turn up and they will advertise online to get found. The glossy magazines get less and less advertising spend, as it goes online now to Google Ads and Facebook advertising etc. But, there is a wonderful opportunity for smaller, niche suppliers to compete with the big guns. The web can be a great equaliser. The big spenders may get found, but the smaller guys can also get found by optimising their presence. This way you can be found organically, avoiding any big spend on Google Ads or Facebook Ads. Let the big guys spend on Google Ads to generate interest in the topic and you just turn up on the same page organically.
Building a web presence
People often think that a website is your web presence, however it is only a part of it. It is a very important part and is like a big digital business card or shop window. It can be considered your land, a solid foundation, where you build a presence and manage it. Just like with a bricks and mortar store, you can continually add to it. Unlike Facebook or Amazon where they change the rules and it is more like building your web presence on shifting sands.
Put a stake in the ground and build a website that reflects who you are and showcases your products and services. Design something that makes you proud. This is not simply a box ticking exercise. You would not appear in public looking shabby or unkempt, so make sure your website wows you. Then find out if it wows your potential clients. How ? Just ask a few of them – simple!
It is always a good start to ask existing clients what they want to see on your website. Then add these items to the design and development planning stage. Remember, it is an ever evolving thing, so it is never ever finished, much like that bricks and mortar store, needs constant attention.
Just to complicate things a bit or rather, to offer more opportunities, remember that your website is not your total web presence. If you Google your company name, (use an ‘incognito’ window) you will see where you appear and how you look to ‘searchers’. Any instance of your appearing needs to be curated, so that it reflects well on you and is ‘on brand’. You can create an entity in Facebook with a Company page. Do the same in Linkedin. Create a Google My Business entry in Google – keep it up to date. Appear in Googles map stack. Ask for positive reviews in Google or Facebook Reviews. Get recommendations in Linkedin.
Then Google your competitors and see where they are appearing. Can you pick up a few tips from them? You want to get ahead of them in search, to be found at the top of page one in search. And you want to look like the best option for visitors.
Manage that digital presence
Keep curating your website content and your Facebook, Linkedin and Google pages. Create a great digital ‘you’, wherever your audience looks for the products or services you offer. You may have to write blog posts or do some guest blogging. You may want to join Facebook or Linkedin Groups which have taken over from Forums. Be in there to answer questions, be helpful and show domain authority or expertise in your subject matter.
ROI – Return on Investment
Gone are the days where you spend money on advertising and think that half of it should hopefully work. Nowadays, you can see what is working and which advertising spend gets results. This is brilliant, however it does take some work to get your head around how to make it work for you. Try everything on a small scale initially, find out what works and then drill down by investing more in to what works well. Keep testing, because the audience will move around, using new apps and visiting new sites etc. You can always outsource this work to someone who knows how to use the various tools.
There are tools to manage your spend and show results. Both Google and Facebook provide their own free tools for you to use. It is important to understand how the tools work, otherwise Google and Facebook will happily take loads of your money and advertise to the wrong audience. They do want you to get it right, but you need to understand their clumsy tools.
Marketing in 2020
Managing your overall web presence, including your website is how you actually do your Marketing in the 2020’s. Will you do it well or will you avoid this as an option. There is huge opportunity for the businesses who use the tools or engage someone to do it for them, by outsourcing. And likewise the businesses who avoid the challenge are losing out every single day. There is nobody on the streets, but they are all on the web every day, browsing, shopping and learning. See all the delivery trucks passing the shopping centres bringing the shopping to individual homes.
Why have a website or web presence? It is simply a must, as well as being a wonderful opportunity – what are you making of yours?
10 Reasons our clients decide to get a good website include – based on their feedback:
1. To look more professional online.
2. To attract a certain type of client
3. To disencourage certain types of client
4. To promote or launch a new product or service
5. To increase sales
6. To reduce time doing things currently being done by staff by using the website to answer questions
7. To improve SEO Search Engine Optimisation
8. To get a new look or design
9. To get a website that is mobile responsive
10. To make a statement about a new direction or a takeover or other big decision
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