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Donegal Website Support Centre – Log your support queries here.

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MONTHLY SUPPORT PLAN

24/Hour Response Time

24 hour service – we will respond within 24 hours to any question
Your site is secure and backed up – so no worries
Ask a question. We do scheduled updates to your website, but if you have any query at all, just click submit below to ask a question
Read Full List of what we do for you HERE…

SUBMIT TICKET

NO MONTHLY SUPPORT PLAN

72/Hour Response Time

⊗ No support plan in place?
⊗ We do NOT keep backups of websites if there is no Support Plan
Ask any question and we will still get back to you within 72 hours – submit it below
Read Full List of what we do for you HERE…

SUBMIT TICKET

Bonus Benefits include:

Teamwork – Our monthly website support or maintenance plans come with a freeTeamwork client account – your online project collaboration tool that lets you add tasks for us to do, post To-Do messages, add documents, files, images, etc. This also records all our communication, queries, replies, comments and content.
Total Transparency – This way you can see when we do any work for you and what we do exactly, to the minute.

Dropbox – PLUS we create a free shared Dropbox folder for all your content.

Special Reduced Client Rates – Ad Hoc rates €65 – Normally €100

Monthly Donegal Website Support Plan Checklist

WHY DO YOU NEED TO UPDATE YOUR WEBSITE SOFTWARE?

Just like updating your iPhone or iPad, website updates serve a number of different functions as listed below:

Update platform versions for Joomla or Wordpress – because these are always being updated
Fix security holes and check for attempted hacking, plug any holes – because people will try to hack your website
Optimize the utilization of resources on the operating system – to make your site perform well
Add newer and more secure features – to keep the site up to date
Remove old and unprotected features – to avoid clutter or conflict
Update drivers to increase software efficiency – as these drivers are updated
Update versions for components such as Yoast, Widgetkit, Zoo or YooThemes and make sure they work together – or they may conflict
Ensure the uptime of your website – to ensure that people can find the site 24/7
Check speed of website – to make sure that visitors get content quickly, before they move on
Chect mobile or responsive view – to see that the website delivers on all mobile types
Keep a copy as a Backup in case the site goes down – so that you can put up a saved copy
Submit updated Sitemaps to Google – to tell them about your pages
Check Calendar – to ensure that the date and time settings are correct
Train your inhouse Marketer or Webmaster – to use optimisation tools and techniques
Run through an agreed CheckList – to see that all necessary tasks are done in a timely fashion
Tip: Do little and do often – to avoid conflicts or large workloads. We recommend an hour or two monthly.

DIY - FREE DO IT YOURSELF MONTHLY AUDIT OR CHECKLIST

Audit Task list – This is a list of what we do to audit your website and send you a full report to tell you what state your website is in and what needs to be done, if anything.

Check the version of Wordpress or Joomla
Check the version of the design theme
Check for any plugins
Check that all plugins work well together
Check to see if Google Analytics code has been applied
Check the Hosting situation
Check the page load speed test
Check that Sitemap is listed and uploaded to Google
Check for a site backup
Check cross browser view – tablet, smartphone and desktop
Check for 404s, broken links
Report – we send you a report on what is needs to be done to update your website and make it secure.

Value €159.90 (€130 + VAT) – Our price €99 plus VAT – Order now

For eCommerce website audits, contact us

WHY DO YOU NEED TO UPDATE YOUR WEBSITE SOFTWARE?

Just like updating your iPhone or iPad, website updates serve a number of different functions as listed below:

Update platform versions for Joomla or Wordpress – because these are always being updated
Fix security holes and check for attempted hacking, plug any holes – because people will try to hack your website
Optimize the utilization of resources on the operating system – to make your site perform well
Add newer and more secure features – to keep the site up to date
Remove old and unprotected features – to avoid clutter or conflict
Update drivers to increase software efficiency – as these drivers are updated
Update versions for components such as Yoast, Widgetkit, Zoo or YooThemes and make sure they work together – or they may conflict
Ensure the uptime of your website – to ensure that people can find the site 24/7
Check speed of website – to make sure that visitors get content quickly, before they move on
Chect mobile or responsive view – to see that the website delivers on all mobile types
Keep a copy as a Backup in case the site goes down – so that you can put up a saved copy
Submit updated Sitemaps to Google – to tell them about your pages
Check Calendar – to ensure that the date and time settings are correct
Train your inhouse Marketer or Webmaster – to use optimisation tools and techniques
Run through an agreed CheckList – to see that all necessary tasks are done in a timely fashion
Tip: Do little and do often – to avoid conflicts or large workloads. We recommend an hour or two monthly.

WEBMASTER SERVICES - WE DO OR DO NOT OFFER:

Webmaster services we DO offer:

Webmaster Services we do NOT offer:
Digital Marketing – but we can recommend someone that will suit you
App or plugin Development – not our expertise
App or plugin Customisation – not our expertise
SSL Cert configuration – there are specialists for this who will also configure for you