Marketing Funnels explained
A Marketing Funnel is pretty much anything you do that promotes your product or service, your sales process. If done properly, it should lead people to your door. If done well it should all be a profitable exercise. But it does need some planning and measuring, rather than just a spray and pray approach. Tip: Any funnel should address one single pain point and deliver a solution to that one single thing.
UThis is a Lead Generation system that takes people who are possibly unaware of their problem and you lead them through to becoming aware of the problem. Then displaying the solution to that problem, educating them on how the solution works and encouraging them to take action on your offer by making contact by telephone or email or making a purchase through a sales page or visiting their physical shop or event.
It is important to identify your potential or target market, what their pain points are and where do they hang out online. Why would they want to buy your product or service. And why from you? What difference will it make to them? You can create buyer ‘Personas’ to help you focus better on the who and the why. Nowadays, it is easier to measure the results of any investment, especially in digital marketing activities. The idea of marketing funnels or sales funnels is to try and create the perfect business generator, which relates to transaction density, increasing sales and margins and increasing the lifetime value of a client. A funnel might be used as a way to generate leads, a Lead Conversion Generator or to generate actual sales, a Sales Conversion Generator. Nowadays, funnels are also used to upsell products, during the transaction checkout – no doubt you have seen this when you have been shopping online.
So the big idea is:
1. to increase volume of customers
2. increase the average spend of a customer and
3. increase the lifetime value of a customer, who could buy again and again. And they may recommend you to others!
You want to create initial awareness of your existence, then encourage interest or ‘traffic’ and eventually a conversion or purchase plus repeat purchases from happy customers. Your ‘funnel’ as such, can get lots of people interested, but many will drop off along the way through the process. This happens for a variety of reasons, price, availability of funds, a clunky website or interface, information overload, poor customer service and so on. By the time a person gets to the bottom of the funnel the numbers are considerably lower. And here you need to be consistently optimising the conversion rates, as in helping people decide to contact you or buy something – a result.
Typically in your content marketing, to generate traffic, you will use a website, blogging, SEO, landing or squeeze pages, Google Adwords or PPC, Social Media Marketing, perhaps influencer marketing(see more below) and the old fashioned mediums of TV, Radio and Newspapers or Magazines. It involves creating engaging and useful or interesting content to promote through the various mediums, videos, guest posts etc. Likewise you want to get the technical aspects right, any transaction pages need to be as simple as possible, contact forms, shopping carts and search filters. If you lose people during the process, you can remarket through Facebook and Google, to draw them back.
AIDA – Awareness, Interest, Desire and Action
It used to be simply explained in sales training as AIDA, the steps that people take, before they become a customer – Awareness, Interest, Desire and Action. Nothing has changed apart from the mediums we use.
Awareness – this is the top of funnel activity, the content marketing, the advertising and SEO, to help your potential market become aware of you and then make them aware of your product or service.
Interest – then create some interest in what you have to offer, so if someone does a relevant Google search they will get information that you produce. You are looking for people to sign up to your email list or any optin form or like your Facebook page etc
Desire – do something to make people want to buy, send a series of emails, make a special offer, give a guarantee, make a timely offer or limited time deal etc
Action – and ultimately conversion by generating a sale and ideally repeat sales so that you keep the customers you get on board.
You may end up with multiple definitions of a conversion for you, a sale, an enquiry, a sign up for a trial, a click through to a second page etc.
Standard Marketing Funnels
A standard marketing funnel would usually contain some simple tools, but you do have to create these for your toolkit. So there is content creation involved to get copy and images and landing pages or forms etc. Whilst we use websites as a big part of the marketing funnels we create, you may not necessarily use one. We create a lot of content around the planning for a business website and then the development or build of a business website and then the marketing involved in making it deliver leads.
Here is a typical list of parts in a marketing funnel.
1. An email campaign to launch the service or product offering – typically you could use Mailchimp or Active Campaign.
2. A sales page or sales funnel with all the relevant information about the offer – on your website or using something like Leadpages or even a Facebook page
3. Remarketing – perhaps using the Facebook remarketing pixel or Google Ads
4. An email campaign to move people forward through the process – again you could use Mailchimp or Active Campaign.
5. A sales letter – again you could use Mailchimp or Active Campaign.
6. Product sales page – on your website or using something like Leadpages or a Facebook page explaining the benefits and features of each product or service
7. Two or three videos sales letters – using Youtube or Vimeo and Mailchimp or Active Campaign.
8. A checkout page with product upsell – on your website or using something like Leadpages or a Facebook page
9. An up-sell page – on your website or using something like Leadpages or a Facebook page
10. A down sell page – on your website or using something like Leadpages or a Facebook page
11. Delivery pages – Realistically you are trying to explain to the client that you can deliver a return way in excess of any investment made by them. On your website or using something like Leadpages or a Facebook page.
More about Marketing Funnels
So your marketing funnel is everything you do to attract customers. It includes every bit of advertising, every touch point, your livery, signage etc. Ideally, you want to plan your funnel, put some structure in to it and also be able to measure results. You can read a lot more about marketing funnels and sales funnels from people like Neil Patel or Mike Killen , where you can learn to create your own bespoke funnels. Mikes big article on the topic is here and well worth a read.
The same guys would also recommend that you always negotiate on deliverables, rather than the investment or the price. So make it clear what you are offering, break it down in to component parts of your offer. When someone says they do not have that budget, ask them which of these parts they want to remove from your offering. If we get a potential website client, we offer to plan the website, to design it, to develop it, market it, train the client and provide support services. So then the client can see the offering in parts and decide what they can do themselves. They may do some of the work in-house themselves or outsource elsewhere. But our rates remain the same. If we have a particular funnel worth €25k we need to work out what we offer in that funnel. Any reduction in the spend reduces some of the parts of that funnel. All we can do is determine what we can offer for that investment and let the client decide how much they want of it. If you could invest €25k and get back €50k, what would you do?
Conversion Rate Optimisation CRO from your Marketing Funnels
This is simply the process of trying to get people through your marketing funnels to a point where they buy something or engage with you. The aim may be to get to a sale or it may be to get an appointment or some other form of engagement, such as signing up for a trial or completing a survey. We might use Google Ads to attract visitors and then convert by getting them to submit their details to start a dialogue with us. Then we would ask them to complete a short questionnaire, then armed with some relevant information to prepare for a meeting, we can meet, then we send a quote, then they invest. So we have a number of stages and conversion points during the process. Along the way we could lose people because they are not ready to invest or are overawed by the amount of work they will need to do or the amount of the investment required to do a good job, or the amount of time they personally need to commit to produce the required content. Much like having a filter, this helps us get the clients for whom we can definitely deliver value. They get to know us and evaluate us and see how little risk is involved. We would have goals or objectives along the way to help potential clients make small commitments as we go, that lead to a final decision. As you progress through the funnel you can add value or show how you would add value.
The chances are that you are doing this already, but is there any structure to it? Do you have a content library or matrix to use in your promotions? Do you have these emails formatted? Do you have landing pages, squeeze pages and thank you pages created? Is there a flow? Do your YouTube videos back up your mailshots or Facebook adverts? Is it all connected? If not, then it is time to look at creating a proper funnel for your generating the right leads for your business, rather than just hope that business will come in the door.
The use of Lead Magnets is a very common way of showing authority and offering something for FREE to generate trust. Typical Lead magnets include:
1. A Checklist or Cheatsheet to give a brief overview of how to do something.
2. Guides or a resource list that gives useful links or information that relates to the topic.
3. Layouts or templates showing how to lay out a page or document.
4. A self assesssment which is a dynamic form that asks questions and delivers a resulting answer or piece of advice. An example would be asking for symptoms and diagnosing with a qualified response. An example would be where we ask questions about a website to determine why it is running slow.
5. Special Offers, Discounts or Coupons – a special price to entice a reaction.
6. FREE Trial period or Sample which is common with many SAAS products Software as a Service. The CRM ‘Drip’ offers FREE use up to 100 contacts.
7. Quiz or Survey – people love doing these and there are loads of apps you can use to create them.
8. eBooks – a popular option, which takes quite a bit of work.
9. Video – whay not offer a short video explainer in just a few minutes.
10. Audio – You can deliver useful advice in audio format if video does not suit.
11. Webinars – these are wonderful to create authority and can be live or recorded. And they can be scheduled to run at certain times.
12. FREE Consultation – if the idea is to get more prospective customers in the door, then why not offer a short FREE consultation.
13. Live Demo – offer to show people your product live on a call or demo.
14. Mini Courses – deliver good value in the form of drip fed short lessons. This creates trust and anyone who does the course is likely to want more and having gotten to know, like and trust you, will pay for the next level of the course.
This good graphic from CI Group shows Eugene Schwartz five levels of customer awareness
Influencer Marketing – another way to connect with your potential market
Influencer marketing focuses on people with influence on or over a target market instead of focusing on the target market directly. By identifying the people who influence your potential mass market of customers, you can work at getting these people as showcase customers. They in turn will influence the mass market or at least the segment where they hold sway. This can be done on a professional basis, where you pay an endorsement to the influential person with a fee or a commission per sale, if you you can quantify that influence. In theory you should be able to enter in to an agreement where you pay the commission based on sales only. This is different to paying a celeb to wear your product, in the ‘hope’ that their followers would buy your product, much like Nike and Tiger Woods.
See a great Infographic below from Milkwhale which explains this in detail.